• Buy 75+ accessories direct
  • World’s bestselling accessories for every SONOS product
  • BUY DIRECT, WITH FREE UK DELIVERY

Terms and Conditions

 

These terms only cover credit and debit card transactions only.

1. LOOKING AFTER OUR CUSTOMERS

Our terms and conditions comply with current legislation and are designed to ensure that our customers can shop easily and with confidence. We reserve the right to change these terms at any time.

2. PRICING & ORDER & DELIVERY PROCESS

All prices are clearly displayed on the web site and will be confirmed at the checkout prior to payment. You may pay by any major credit or debit card. We are under no obligation to accept your order. Prices, offers and products are subject to availability and may change before we accept your order. We will not be deemed to have accepted your order until your order is delivered to you.

The delivery options available will be clearly displayed in the checkout process. The cost of delivery (if any) is shown clearly on the web site at the checkout. Once your order has been accepted we cannot change the delivery method.

3. ACCEPTING ORDERS & SECURITY

When you place an order we will treat it as an offer to buy. In the case of products ordered we will send you an e-mail to confirm receipt of your order. Followed by a second e-mail immediately prior to shipment. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with any credit reference agency. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

4. AGE REQUIREMENTS

If you order a product where a minimum age requirement is indicated, by ordering you confirm that you are of the required age.

5. RETURN OF FAULTY GOODS

If there is a fault with your product within 7 days of receiving it, we will offer you the choice of an exchange or refund including the original delivery charge. Once an RMA number has been obtained, it should be returned with the original box, packing and accessories to the address in the returns email. Any 'Free Gifts' received with the product must also be returned. Any products returned to us without an RMA number will be returned to the sender. This policy does not cover faults caused by accident, neglect, misuse or normal wear and tear.

If there is a fault with your product discovered more than 7 days after receipt, it is covered under a 1 year guarantee and we will happily exchange it for the same title or refund you if the product is no longer sold. Note that in some cases we may refer you to the manufacturer for warranty issues.

The full returns process is displayed in the Help section of the web site.

6. WEB SITE TERMS OF USE

We recognise the copyright and trademarks in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.

7. DISTANCE SELLING REGULATIONS

You can cancel your purchase at any time either before or up to 14 days after delivery of your product by contacting us in the methods displayed in the Help section of the web site. Once your return has been approved we will notify you as to how to return the product. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. Customers returning goods, do so at their own cost and are responsible for ensuring that the goods must be adequately packed to avoid any kind of damage in transit. Any goods being returned should be adequately insured to the value, in case of either loss or damage in transit. We cannot cancel your purchase when:

a) the seal has been broken on any software including games;

b) there is a contract for services with the product and you have started using the services.

8. GOVERNING LAW ETC

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

9. LINKS TO OTHER SITES

These terms and conditions only cover this web site. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites that are not under our control.

10. LIMITS ON LIABILITY

Except where prevented by law from restricting or excluding liability by law, in no case will any liability that we might incur whether in contract, tort, or otherwise to you exceed the greater of (i) £500 or (ii) the total amount of paid by you for the products that you have purchased from us relating to any claim that you make. In no circumstances shall we be liable for any consequential loss (including any loss of revenue or profit). If you wish to increase or remove these limits on our liability, please contact us. We may be prepared to agree to increase or remove them, but this may be on the basis that the prices that you pay for products are increased. Nothing in these terms and conditions affect your legal rights.

11. IDENTITY

The contract is made with Flexson, The Technology Park, Colindeep Lane, London NW6 9BX, registered in England, No. 2157638